SNAGG Support

REPORTING STOLEN ASSETS:

Time is of the essence! If your SNAGG-equipped property is lost or stolen, we urge you to report the theft or loss as soon as possible using one of the methods listed below.

1. Reporting using this web site:

To report a theft or loss, log on to your SNAGG account, select the item that was stolen from your asset list then report the theft directly by clicking the "Theft" button. Enter all necessary information about the event (date, time, location, police case number, officer to contact, etc...). Don't forget to forward the police report to SNAGG, if available. Click here to e-mail police reports

2. Reporting by e-mail or phone:

You may also report theft/loss by e-mail of phone. Please don't forget to forward police reports if available.
Click here to e-mail your theft report or call 619-890-8488.

What happens next?

When you report a theft, your asset is automatically placed in our "Hot List". Anyone coming into its possession and equipped with an RFID scanner (such as Police Departments or pawn shops) will be able to check if the item has been stolen. When your asset is positively identified by scanning its SNAGG ID, the police, insurance company or other agent can notify you that your asset has been recovered. If the asset is recovered by a pawn shop or other means, SNAGG will notify you. In all cases, your private information remains confidential.

When your prized property is missing, every second counts. SNAGG is dedicated to help you manage the theft reporting process and follow up in order to maximize your chances of recovering your property.

CUSTOMER SERVICE:

Contact: SNAGG Customer Service
The SNAGG web site has been designed with simplicity and ease of use in mind. Should you have any question or issue with the web site, please contact our friendly, US-based customer support and they'll do the best they can to help you.

SCANNER & CHIPS ORDERS:

Contact: SNAGG Order Department
Need to order SNAGG chips or snanners in large quantities? Please contact SNAGG Order Department for quantity discount and special prices.

BUSINESS DEVELOPMENT:

Contact: Don Baskin
Do you want to do business with SNAGG or invest in the company? Please contact Don Baskin, founder of SNAGG, RFID security expert and head of business development.

PRESS AND ARTIST RELATIONS:

Contact: Jeff Albright
Are you a member of the press or an artist representative needing to contact SNAGG about using, advertising or recommending SNAGG products & services? Jeff Albright, SNAGG's Director of PR and a veteran of the industry will be delighted to work with you.

WEBSITE ADMINISTRATION:

Contact: SNAGG Webmaster
Any questions or concern about the SNAGG's website? Please let the SNAGG web team know!